Version 1.1 — Last updated on May 2026

At PALMER PALMER®, we want you to be satisfied with your purchase and confident in your order. This Policy outlines the conditions under which the exchanges, or replacements may be accepted, the eligibility requirements that apply, and how the process works from start to finish.

Each PALMER PALMER® piece is thoughtfully crafted and handled with care and a commitment to quality. To maintain the integrity of our garments, uphold hygiene standards, and promote a more mindful and sustainable approach to fashion, all sales are final. We do not accept returns, or refunds. We only accept replacements and exchanges.

Replacements are only available if you receive a damaged item, and they can only only be made for items with similar characteristics such as color, size, material, or style.

Exchanges are only available if you receive an incorrect item and they can only be processed for a different size.

Please note that replacements and exchanges can only be completed for items currently in stock. We are unable to process any requests for out-of-stock items.

We encourage all customers to carefully review product details, measurements, and size charts before placing an order. Our team understands that finding the right fit can be challenging, and we are always happy to assist before you make a purchase.

If you have any questions about sizing, fit, or product details, please reach out to us at info@palmerpalmer.shop before completing your order and we will be happy to assist you.

In the rare event that you receive a damaged or an incorrect item, please read the following :

1. ELIGIBILITY FOR REPLACEMENT OR EXCHANGE :

To be eligible for a replacement or exchange :

• Items must be unused, unworn, unwashed and returned in original condition and packaging.
• Requests must be made within 48 hours of receiving your order. (Requests made outside this time frame may not be accepted).

Please note that items that do not comply with our eligibility guidelines (e.g., used, worn, etc.) will not be eligible for replacement or exchange.

2. HOW TO REQUEST A REPLACEMENT OR EXCHANGE :

To initiate a replacement or exchange request, please contact us at help@palmerpalmer.shop and include the following information :

• The order number,
• Clear photos of the damaged or incorrect item(s) you would like to replace or exchange,
• The reason for the replacement or exchange request.

Our team will carefully review the replacement or exchange request.

If your replacement or exchange request is approved, we will provide further instructions to resolve the issue as quickly as possible, and you will receive a confirmation email once the new order has been shipped.

Please note that replacement and exchange shipments will be sent to the original shipping address and cannot be modified.

3. POLICY UPDATES :

We may update this Returns and Exchanges Policy from time to time to reflect changes in our practices, operational processes, or applicable legal requirements.

When updates are made, the revised policy will be posted on this page with an updated "Last updated" date for reference.

By placing an order with PALMER PALMER®, you acknowledge and accept this policy.

Thank you for your understanding and for supporting a more intentional way of dressing. As a local and independent brand, we are unable to offer the same return policies as large international fashion companies.