DOMESTIC SHIPPING (MOROCCO) : 

1. Order Confirmation and Processing

• After placing your order, you will receive a confirmation email with your purchase details.
• Orders placed on weekdays (Monday–Friday) before 8:00 AM (Morocco local time) are processed and shipped the same business day.
• Orders placed on weekdays (Monday–Friday) after 8:00 AM (Morocco local time), as well as orders placed on weekends or public holidays, are processed and shipped the following business day.

2. Estimated Delivery Times

• Delivery times vary depending on the destination and shipping conditions. For deliveries within Morocco, the estimated delivery time is 1–2 business days.
• Deliveries take place Monday–Saturday during regular business hours.

3. Shipping Costs and Free Shipping

• We offer free express delivery for all orders within Morocco.

4. Order Tracking

• Once your order has been picked up by the shipping company, you’ll receive a shipping confirmation and tracking information by email, so you can follow your parcel in real time until delivery. If this does not happen, please contact our Customer Service at : help@palmerpalmer.shop

5. Customer Responsibility

• Please ensure your shipping address is complete and accurate at checkout, and that the provided phone number is reachable.
• We are not responsible for delays or failed deliveries resulting from incorrect or incomplete information. In such cases, any reshipping costs will be the customer’s responsibility.
• If delivery cannot be completed after all attempts due to recipient unavailability, the package will be returned to our warehouse and you will be notified by email.

6. Cancellations and Modifications

• Once an order has been placed, it cannot be cancelled or modified.
• If you need to update your shipping address, please contact us as soon as possible after placing your order. Address changes can only be made before the order has been processed or shipped. Once the order is in preparation or has been dispatched, no further modifications are possible.
• Please note that shipping address change requests are not guaranteed until they have been confirmed and processed.

7. Delivery Limitations

• We do not deliver to PO Boxes.
• Shipping delays may occur due to weather conditions, transportation issues or other factors beyond our control.

8. Contact and Support

• For any order inquiries or shipping requests, issues, or claims, please contact us:
  help@palmerpalmer.shop
  Subject: “Shipping Inquiry – Order #[your order number]”